RETURN AND REFUND

We kindly ask for your attention to our policy regarding billing, claims, or refund-related issues. Our dedicated Sales Executives, reachable at our Toll-free number +1(888) 944-0111 (Toll-Free), may not be equipped to address such matters effectively. For any inquiries or concerns pertaining to billing, claims, or refunds, we encourage you to reach out to our specialized billing department. Your cooperation in this matter is greatly appreciated.

Claim & Refund Policy:

Upon returning your order, the refund procedure may vary depending on your chosen mode of payment. A summary of the payment method will be provided on your product receipt for your reference. To monitor the status of your refund, we encourage you to reach out to our dedicated billing department.

Please note that this information pertains exclusively to products purchased and delivered by A111 AutoParts and does not apply to those acquired from third-party vendors or other junkyards. Your understanding and cooperation in this matter are greatly appreciated.

Refund Status:

To inquire about the status of your refund, please feel free to reach out to our billing department.

Please note that after we receive your return, the completion of the refund procedure may take up to two weeks maximum. Your patience and understanding are greatly appreciated.

Refund Process:

Upon the return of your product to our warehouse, we initiate the refund process, which typically takes 3 days to complete. Subsequently, the refunded amount may take 5-7 working days to reflect in your account, depending on your chosen mode of payment.

To claim a refund for a product not as described, kindly provide a 25-second unboxing video including a shipping label.

Please note that there are no refunds for any kind of body parts, exterior parts, or electronic parts.

For freight parts, it is preferable to provide a business name and address. If no business address is available, kindly provide a nearby Walmart parking address to avoid additional charges for doorstep delivery.

Once an order is placed, it will take 5-7 working days to generate the tracking ID. Delivery timelines depend on the dimensions of the product and the distance to be covered, typically ranging from 10-12 working days.

In the event of a wrong shipping address provided by the customer, the organization assumes no responsibility once the part is shipped. In such cases, the customer will need to cover additional charges for reshipment. If the customer wishes to cancel the order, they are eligible for a partial refund, subject to a deduction of 25% of the paid amount.

Claim & Refund Policy:

Following the return of your order, the refund process may vary depending on your mode of payment. A summary of the payment method will be provided on your product receipt for your convenience. To monitor the status of your refund, please contact our billing department at +1(888) 944-0111 (Toll-Free).

Please note that this information specifically applies to products purchased and delivered by A111 AutoParts and does not extend to items acquired from third-party sellers or junkyards. Additionally, in the event of order cancellation prior to shipment, a partial refund will be issued after deduction of a 25% restocking fee.

In the event of receiving a damaged or incorrect product, please adhere to the following steps:

1. Report any damages to the delivered product within 24 hours of receipt
2. For damaged or incorrect parts, please send a 20-second unboxing video displaying the label to support@a111autoparts.com.
3. The damaged or incorrect part must be returned to the yard. Once assessed and validated by our team, the refund process will be initiated within 24 to 48 hours. Please note that the customer is responsible for the return shipping charges.
4. The refund will be completed within the next 4-7 working days.

In case the customer fails to respond or receive the part:

• If the customer wishes to receive or reprocess the order, additional shipping charges will apply.
• If the customer prefers to cancel the order, a partial refund will be issued after deducting the shipping charge. Please be aware that every transaction is subject to a 6-10% card processing fee.

Credit Card Charging Policy:

Please note that you may notice multiple charges on your credit card statements. Our Shipping department will provide updates after each charge.

Explanation: Our parts originate from various warehouses across the United States, incurring additional shipping and warehouse costs. As the purchaser, it is your responsibility to cover all taxes and fees associated with the transaction. Therefore, we utilize your card to settle these bills, resulting in multiple transactions (including warehouse fees, shipping, stocking, and taxes) on your card. Our Billing and Shipping Departments will keep you informed about each charge.

If your card issuing bank does not release the transaction with A111 AutoParts Stripe for any reason, please contact the bank to authorize the transaction.

Please rest assured that the total price of the product remains the same and will not change.

Shipping Policy:

1. For freight parts, it is preferable to provide a business name and address. If a business address is unavailable, kindly provide a nearby Walmart parking address to avoid additional charges for doorstep delivery.
2. Upon placing an order, please allow 5-7 working days for the tracking ID to be generated. Delivery timelines depend on the dimensions of the product and the distance to be covered, typically ranging from 10-12 working days.
3. In the event of a wrong shipping address provided by the customer, the organization assumes no responsibility once the part is shipped. Additional charges for reshipment of the same part will be incurred by the customer.
4. Customers opting to cancel the order are eligible for a partial refund, subject to a deduction of 25% of the paid amount.